BoldDesk
Powerful autonomous AI for enterprise-grade support
Ranked #1 in Enterprise complaint management software, and on 2 more rankings.
BoldDesk is autonomous AI customer service software. It provides enterprise-grade support features.
At a glance
| Best for | Enterprise teams |
From BoldDesk's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- SOC 2
- GDPR
What stands out
The product offers free data migration from competitors.
“We’ll migrate your data and give you BoldDesk for free until the end of your current contract.”BoldDesk, own website
The product ensures SOC 2, GDPR and HIPAA compliance.
“3M+ Tickets Migrated Free Migration & Onboarding SOC 2, GDPR & HIPAA Compliant 99.9% Uptime SLA AI That Covers Every Part of Support.”BoldDesk, own website
How it ranks
BoldDesk is ranked 1st of 10 in Enterprise complaint management software (Lister Score 98.0), 3rd of 10 in Shared inbox software for small businesses (Lister Score 98.0) and 7th of 10 in Best shared inbox software (Lister Score 98.0).
#1 in Enterprise complaint management software · Lister Score 98.0
BoldDesk is autonomous AI customer service software.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Resolves requests on any channel and hands off to your team when a person is needed. Explore Support Agent Background”BoldDesk, own website
“Enterprise Help desk software with enterprise-grade features to provide enterprise support. Industries SaaS Insurance Telecom Healthcare Startups Fintech See all industries Use Cases Email Ticketing System Shared Inbox Software”BoldDesk, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
#3 in Shared inbox software for small businesses · Lister Score 98.0
BoldDesk is autonomous AI customer service software.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Industries SaaS Insurance Telecom Healthcare Startups Fintech See all industries Use Cases Email Ticketing System Shared Inbox Software”BoldDesk, own website
“Small Business Affordable ticketing system that supports your company’s growth.”BoldDesk, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
#7 in Best shared inbox software · Lister Score 98.0
BoldDesk is an autonomous AI customer service software platform. It provides enterprise-grade support features for businesses of all sizes.
Charges only for AI credits with no per-user fees.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Industries SaaS Insurance Telecom Healthcare Startups Fintech See all industries Use Cases Email Ticketing System Shared Inbox Software”BoldDesk, own website
| Rank | Best shared inbox software | Score |
|---|---|---|
| 1 | Chatwik | 100.0 |
| 2 | DelightChat | 100.0 |
| 3 | Front | 100.0 |
| 4 | HelpLane | 100.0 |
| 5 | Lodgestory by Inboxcentral | 100.0 |
| 6 | SupportBee | 100.0 |
| 7 | BoldDesk | 98.0 |
| 8 | Cloodot | 98.0 |
| 9 | Hiver | 98.0 |
| 10 | Productlane | 98.0 |
Frequently asked questions
How does BoldDesk rank on Lister?
BoldDesk is ranked 1st of 10 in Enterprise complaint management software (Lister Score 98.0), 3rd of 10 in Shared inbox software for small businesses (Lister Score 98.0) and 7th of 10 in Best shared inbox software (Lister Score 98.0).