Hiver
Agentic omnichannel customer service platform
Ranked #2 in Best customer portal software, and on 1 more ranking.
Hiver is an agentic omnichannel customer service platform. It resolves complex support requests using AI agents and cross-team collaboration.
At a glance
| Best for | teams managing complex support |
From Hiver's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Crunchbase |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
What stands out
The product deploys AI agents that resolve multi-step requests end to end.
“Deploy AI Agents that resolve multi-step, cross-system requests end to end.”Hiver, own website
The product consolidates email, chat, Slack, voice, and other channels in one place.
“Unify email, chat, Slack, voice, and all your channels in one place.”Hiver, own website
How it ranks
Hiver is ranked 2nd of 10 in Best customer portal software (Lister Score 98.0) and 9th of 10 in Best shared inbox software (Lister Score 98.0).
#2 in Best customer portal software · Lister Score 98.0
Consolidates email, chat, Slack, voice, and other channels in one place.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Customer Portal Give customers a self-service portal to submit and track requests.”Hiver, own website
| Rank | Best customer portal software | Score |
|---|---|---|
| 1 | Clinked | 98.0 |
| 2 | Hiver | 98.0 |
| 3 | Bettermode | 94.0 |
| 4 | Bloom | 90.0 |
| 5 | Bonsai | 90.0 |
| 6 | Custify | 90.0 |
| 7 | ManyRequests | 90.0 |
| 8 | Quenza | 90.0 |
| 9 | SuiteDash | 88.0 |
| 10 | Sunvoy | 86.0 |
#9 in Best shared inbox software · Lister Score 98.0
Deploys AI agents that resolve multi-step requests end to end.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Shared Inbox and ticketing Manage team inboxes (like support@) and track every request with clear ownership and full history.”Hiver, own website
| Rank | Best shared inbox software | Score |
|---|---|---|
| 1 | Chatwik | 100.0 |
| 2 | DelightChat | 100.0 |
| 3 | Front | 100.0 |
| 4 | HelpLane | 100.0 |
| 5 | Lodgestory by Inboxcentral | 100.0 |
| 6 | SupportBee | 100.0 |
| 7 | BoldDesk | 98.0 |
| 8 | Cloodot | 98.0 |
| 9 | Hiver | 98.0 |
| 10 | Productlane | 98.0 |
Frequently asked questions
How does Hiver rank on Lister?
Hiver is ranked 2nd of 10 in Best customer portal software (Lister Score 98.0) and 9th of 10 in Best shared inbox software (Lister Score 98.0).