DelightChat
Social-first helpdesk for D2C brands
Ranked #1 in Shared inbox software for small businesses, and on 2 more rankings.
DelightChat enables D2C brands to manage customer queries across WhatsApp, Instagram, Facebook, email and live chat with unlimited team members across unlimited Shopify stores.
At a glance
| Price from | $49/month |
| Best for | D2C brands managing customer queries across WhatsApp, Instagram, Facebook, email and live chat |
From DelightChat's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- Mobile app
What stands out
The product features a unified inbox with AI drafting capabilities.
“Omnichannel GPT-powered Support Inbox”DelightChat, own website
The product automates abandoned cart recovery and promotional broadcasts via WhatsApp.
“Grow your sales by sending promotional broadcasts via Official WhatsApp API. Automate abandoned carts recovery, send order notifications, and create advanced customer segments to increase repeat purchase & LTV.”DelightChat, own website
Worth knowing
The product charges extra for the GPT-powered AI assistant beyond free limits.
“AI Assistant is a paid add-on with free usage limits every month.”DelightChat, own website
How it ranks
DelightChat is ranked 1st of 10 in Shared inbox software for small businesses (Lister Score 100.0), 1st of 10 in Best WhatsApp marketing software (Lister Score 100.0) and 2nd of 10 in Best shared inbox software (Lister Score 100.0).
#1 in Shared inbox software for small businesses · Lister Score 100.0
DelightChat is an omnichannel support inbox and WhatsApp marketing suite tailored for ecommerce brands. It unifies customer service across multiple channels while driving sales through automated messaging.
Features a unified inbox with AI drafting capabilities.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 20.
“Omnichannel GPT-powered Support Inbox Save time as your whole team replies from one dashboard (WhatsApp, IG, FB, Email & Live Chat) with AI that drafts and refines responses in seconds.”DelightChat, own website
“With DelightChat, our vision is to be the best customer support tool for small and medium sized D2C & ecommerce brands running lean teams.”DelightChat, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
#1 in Best WhatsApp marketing software · Lister Score 100.0
DelightChat is an omnichannel support inbox and WhatsApp marketing suite tailored for ecommerce brands. It unifies customer service across multiple channels while driving sales through automated messaging.
Automates abandoned cart recovery and promotional broadcasts via WhatsApp.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 20.
“WhatsApp Marketing Suite Grow your sales by sending promotional broadcasts via Official WhatsApp API.”DelightChat, own website
| Rank | Best WhatsApp marketing software | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | AiSensy | 98.0 |
| 3 | CampaignHQ | 98.0 |
| 4 | Happilee | 98.0 |
| 5 | Qyvo | 98.0 |
| 6 | Whinta | 98.0 |
| 7 | Sendwo | 96.0 |
| 8 | spellty.com | 96.0 |
| 9 | Wati | 96.0 |
| 10 | WappBlaster | 94.0 |
#2 in Best shared inbox software · Lister Score 100.0
DelightChat is an omnichannel support inbox and WhatsApp marketing suite tailored for ecommerce brands. It unifies customer service across multiple channels while driving sales through automated messaging.
Features a unified inbox with AI drafting capabilities.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 20.
“Save time as your whole team replies from one dashboard (WhatsApp, IG, FB, Email & Live Chat) with AI that drafts and refines responses in seconds.”DelightChat, own website
| Rank | Best shared inbox software | Score |
|---|---|---|
| 1 | Chatwik | 100.0 |
| 2 | DelightChat | 100.0 |
| 3 | Front | 100.0 |
| 4 | HelpLane | 100.0 |
| 5 | Lodgestory by Inboxcentral | 100.0 |
| 6 | SupportBee | 100.0 |
| 7 | BoldDesk | 98.0 |
| 8 | Cloodot | 98.0 |
| 9 | Hiver | 98.0 |
| 10 | Productlane | 98.0 |
Frequently asked questions
How does DelightChat rank on Lister?
DelightChat is ranked 1st of 10 in Shared inbox software for small businesses (Lister Score 100.0), 1st of 10 in Best WhatsApp marketing software (Lister Score 100.0) and 2nd of 10 in Best shared inbox software (Lister Score 100.0).