Helpwise
Smarter customer service made simple
Ranked #6 in Shared inbox software for small businesses.
Helpwise is an easy-to-use customer service platform that manages all communication from a single place. It transforms strategies by utilising automation and collaboration features to help more customers.
Company facts
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
- GDPR
- Mobile app
What stands out
The product unifies multiple customer channels into a single universal inbox view.
“Unify your customer channels and handle queries from a single view.”Helpwise, own website
Helpwise automatically assigns conversations based on team workload using smart logic.
“Assign customer queries smartly by configuring Smart Assign settings that allow you to automatically assign conversations by round robin,”Helpwise, own website
How it ranks
Helpwise is ranked 6th of 10 in Shared inbox software for small businesses (Lister Score 94.0).
#6 in Shared inbox software for small businesses · Lister Score 94.0
Unifies multiple customer channels into a single universal inbox view.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“A shared inbox is an inbox that allows multiple people to send and receive emails from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example.”Helpwise, own website
“Billed Monthly Billed Annually (Save 20%) Standard Collaboration for small teams $15 / user / month features”Helpwise, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does Helpwise rank on Lister?
Helpwise is ranked 6th of 10 in Shared inbox software for small businesses (Lister Score 94.0).