Intercom
The complete conversational relationship platform
Ranked #4 in Enterprise complaint management software, and on 1 more ranking.
A comprehensive customer messaging platform featuring advanced bots, proactive support tools, and a shared inbox.
At a glance
| Price from | $39/month |
| Best for | Growing tech companies and SaaS businesses |
From Intercom's own website.
Company facts
| Founded | 2011 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
What stands out
The AI tool proactively works before your team asks and takes care of admin without leaving the inbox.
“Maximize efficiency with Copilot 2 in the Inbox”Intercom, own website
The AI tool achieves industry leading resolution rates averaging 76% across thousands of customers.
“Fin AI Agent Fin is the highest-performing AI agent Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.”Intercom, own website
Worth knowing
- Can become expensive as contact volume grows
How it ranks
Intercom is ranked 4th of 10 in Enterprise complaint management software (Lister Score 94.0) and 7th of 10 in Shared inbox software for small businesses (Lister Score 94.0).
#4 in Enterprise complaint management software · Lister Score 94.0
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent, Fin.
Built for growing support teams and enterprises.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“One ticketing system for customer issues, back-office collaboration, and tracker tickets that resolve widespread problems, keeping everyone aligned and customers informed.”Intercom, own website
“Collaboration, security, and multibrand features for large support teams.”Intercom, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
#7 in Shared inbox software for small businesses · Lister Score 94.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“With an omnichannel inbox, AI-powered ticketing, and Copilot working alongside your human team, you have everything you need to onboard faster, work more efficiently, and deliver better customer experiences.”Intercom, own website
“Essential Includes Fin AI Agent Customer support for individuals, startups, and small businesses.”Intercom, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does Intercom rank on Lister?
Intercom is ranked 4th of 10 in Enterprise complaint management software (Lister Score 94.0) and 7th of 10 in Shared inbox software for small businesses (Lister Score 94.0).