SOFTWARE / IT SERVICE MANAGEMENT / DESKPRO

Deskpro

Product

Ranked #2 in Enterprise IT service management software.

The omnichannel platform for efficient support, ticket management, and support collaboration. Deploy in any cloud or self-host.

Official website

Company facts

Founded	2001
Employees	51 to 200
Social profiles	LinkedIn, X, Instagram, YouTube, GitHub

Facilities and features

Its website also mentions:

Published pricing
API
Integrations

What stands out

Deskpro unifies email, chat, voice, and social into one central inbox.

“Every conversation comes into Deskpro so your team works from one place.”Deskpro, own website

Deskpro uses AI to draft replies and summarise long ticket threads.

“Deskpro AI drafts replies from your knowledge base, summarizes long ticket threads, and flags what needs attention.”Deskpro, own website

How it ranks

Deskpro is ranked 2nd of 10 in Enterprise IT service management software (Lister Score 94.0).

#2 in Enterprise IT service management software · Lister Score 94.0

Deskpro is a help desk platform designed for customer service, HR, and IT teams. It provides smart ticket routing and AI tools to enhance agent productivity.

Uses AI to draft replies and summarise long ticket threads.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.

“Structured queues for IT requests, automated assignment, SLA tracking, for internal and external IT teams. Deskpro for IT teams → Employee request & case management”Deskpro, own website