OTRS
The leading solution for your service management needs
Ranked #3 in Enterprise IT service management software.
OTRS is a flexible and customisable service management platform. It offers ready-to-use solutions as well as customisable software for all of your service management needs.
At a glance
| Best for | IT Service Management teams |
From OTRS's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- API
- Integrations
What stands out
OTRS allows users to easily manage inquiries, requirements, tasks and assets.
“Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment.”OTRS, own website
The product uses ready-to-use connectors and a REST API for secure integration.
“Use ready-to-use connectors to accelerate deployments, and extend anything with our REST API for complete flexibility and secure integration.”OTRS, own website
How it ranks
OTRS is ranked 3rd of 10 in Enterprise IT service management software (Lister Score 94.0).
#3 in Enterprise IT service management software · Lister Score 94.0
OTRS is a flexible and customisable service management platform.
Uses ready-to-use connectors and a REST API for secure integration.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“IT Service Management: ITSM Deployed in Days, not Months IT Service Management delivers ITIL-aligned...”OTRS, own website
“OTRS software solutions are the perfect choice for companies of any size.”OTRS, own website
| Rank | Enterprise IT service management software | Score |
|---|---|---|
| 1 | HelpSpot | 98.0 |
| 2 | Deskpro | 94.0 |
| 3 | OTRS | 94.0 |
| 4 | CDESK | 92.0 |
| 5 | Rezolve.ai | 90.0 |
| 6 | SysAid | 90.0 |
| 7 | HaloITSM | 88.0 |
| 8 | ManageEngine | 84.0 |
| 9 | OpenText | 84.0 |
| 10 | SmarterTools | 82.0 |
Frequently asked questions
How does OTRS rank on Lister?
OTRS is ranked 3rd of 10 in Enterprise IT service management software (Lister Score 94.0).