SOFTWARE / COMPLAINT MANAGEMENT / DESKIE

Deskie

Simple multichannel helpdesk for next-level customer support

Ranked #9 in Complaint management software for small businesses.

Deskie is a simple multichannel helpdesk designed to elevate customer communication. It provides all necessary tools to deliver effective support across various channels.

Official website

At a glance

Best for

Small to medium businesses seeking efficient omnichannel support

From Deskie's own website.

Facilities and features

Its website also mentions:

Published pricing
API

What stands out

The product automates daily routines with rules and macros to save time.

“Create rules and macros that help you to save time on your daily routines Delighting customers”Deskie, own website

The product allows analysis of team productivity and company performance metrics.

“Analyze each team member's productivity and the company's performance metrics Nasıl çalışır?”Deskie, own website

Worth knowing

The Basic plan requires self-configuration which may be challenging for beginners.

“Basic plan implies self-configuration of the service, which suits most of our customers. We have a detailed knowledge base and video tutorials on key features.”Deskie, own website

How it ranks

Deskie is ranked 9th of 10 in Complaint management software for small businesses (Lister Score 88.0).

#9 in Complaint management software for small businesses · Lister Score 88.0

Automates daily routines with rules and macros to save time.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.