SOFTWARE / COMPLAINT MANAGEMENT / MOJO HELPDESK

Mojo Helpdesk

Simplify support and resolve requests faster with built-in AI

Ranked #2 in Complaint management software for small businesses.

Mojo Helpdesk is an all-in-one help desk platform that automates tickets and tracks performance. It offers sixteen features in every plan, including AI assistance and asset management.

Official website

At a glance

Best for

IT teams and growing businesses

From Mojo Helpdesk's own website.

Company facts

Social profiles

LinkedIn, X, GitHub

Facilities and features

Its website also mentions:

Published pricing
Free trial
Self-serve sign-up
API
Integrations
Single sign-on
SOC 2
GDPR

What stands out

The product uses Felix AI to draft replies and summarise threads for agents.

“Felix AI drafts replies, summarizes long threads, and surfaces the right knowledge base article — so agents spend their time resolving, not reading.”Mojo Helpdesk, own website

The product allows teams to create queues and start taking tickets the same day.

“Create your queues, connect email, and start taking tickets the same day. app.mojohelpdesk.com Who it s for”Mojo Helpdesk, own website

How it ranks

Mojo Helpdesk is ranked 2nd of 10 in Complaint management software for small businesses (Lister Score 98.0).

#2 in Complaint management software for small businesses · Lister Score 98.0

Allows teams to create queues and start taking tickets the same day.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.

“01 Ticketing Centralize requests Move off spreadsheets and shared inboxes into one ticket queue everyone can see.”Mojo Helpdesk, own website

“Right-sized support for growing businesses — no enterprise bloat, no per-feature upsells. For growing businesses → Customer service”Mojo Helpdesk, own website