Octopus ITSM
Master your internal services with Octopus
Octopus ITSM is a preconfigured solution for automating and managing IT services. It structures tickets, automates routing, and centralises data to help teams pilot their operations effectively.
| Best for | IT service desks |
| Website | octopus-itsm.com |
Company facts
| Founded | 2005 |
| Headquarters | Montréal, CA |
| Social profiles | LinkedIn, YouTube |
Facilities and features
- SOC 2
What stands out
The product features an integrated AI assistant that categorises and prioritises requests automatically.
“Posez une question, décrivez un besoin, demandez une modification — votre Assistant IA comprend, analyse et agit, directement dans votre environnement Octopus.”Octopus ITSM, own website
The product allows teams to configure and adjust the solution themselves without needing code.
“Évoluez sans développeur”Octopus ITSM, own website
Worth knowing
The product does not include the AI assistant in its standard pricing model.
“Tous les modules inclus (sauf l assistant IA)”Octopus ITSM, own website
Strengths and trade-offs
- The product features an integrated AI assistant that categorises and prioritises requests automatically.
- The product allows teams to configure and adjust the solution themselves without needing code.
- The product does not include the AI assistant in its standard pricing model.
Appears in
IT asset management software for small businesses
1
Addigy96.02
Jamf96.03
EZO.io94.0RANKINGfull ranking →SOFTWAREVERIFIEDIT service management software for small businesses
1
HelpDesk.com98.02
UserDeck98.03
UseResponse98.0RANKINGfull ranking →How Octopus ITSM ranks
#10 in IT asset management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 4.
“Projet et Conformité ITIL Service Desk Gestion de Parc & CMDB Octopus GMAO”Octopus ITSM, own website
“Octopus structure vos services internes sans projet TI complexe — déployé rapidement, s adapte à votre budget et grandit avec vous.”Octopus ITSM, own website
#9 in IT service management software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 4.
“Octopus ITSM Gestion des services informatiques Structurez vos tickets, automatisez le routage et pilotez vos services TI avec des données centralisées.”Octopus ITSM, own website
“PME Pas d équipe TI dédiée, outils dispersés, priorités floues et un investissement difficile à justifier. Octopus structure vos services internes sans projet TI complexe — déployé rapidement, s adapte à votre budget et grandit avec vous.”Octopus ITSM, own website
Alternatives to Octopus ITSM
| HelpDesk.com AI help desk software for support teams | #1 in IT service management software for small businesses | 98.0 |
| UserDeck Support software that just works | #2 in IT service management software for small businesses | 98.0 |
| UseResponse All-in-one customer service software suite | #3 in IT service management software for small businesses | 98.0 |
 LiveAgentHelpdesk and live chat software | #4 in IT service management software for small businesses | 92.0 |
 HappyFox | #5 in IT service management software for small businesses | 90.0 |
 SupportSystemBuild better customer relationships with SupportSystem | #6 in IT service management software for small businesses | 84.0 |
Questions about Octopus ITSM
Who is Octopus ITSM best for?
Octopus ITSM is best for IT service desks.
Where does Octopus ITSM rank?
Octopus ITSM is ranked #9 in IT service management software for small businesses (Lister Score 80.0) and #10 in IT asset management software for small businesses (Lister Score 80.0).
What are the best alternatives to Octopus ITSM?
The closest alternatives on Lister are HelpDesk.com (#1 in IT service management software for small businesses), UserDeck (#2 in IT service management software for small businesses) and UseResponse (#3 in IT service management software for small businesses).
Where is Octopus ITSM based?
Octopus ITSM is headquartered in Montréal, CA, and was founded in 2005.
Is this your company?
Claim Octopus ITSM to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.