PolyAI
The agentic dialog platform for enterprise voice AI
PolyAI is an enterprise voice AI platform that builds agentic dialog systems. It enables organisations to design, build, and optimise conversational experiences across multiple channels.
| Best for | enterprise customer service teams |
| Website | poly.ai |
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
- Published pricing
- API
- Integrations
- SOC 2
- GDPR
What stands out
The AI tool offers pre-built integrations and open APIs for seamless system connectivity.
“and open APIs enable your AI agents to work seamlessly with all of your existing systems.”PolyAI, own website
The AI tool maintains high security standards with SOC 2+ and ISO 27001 certifications.
“SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.”PolyAI, own website
Strengths and trade-offs
- The AI tool offers pre-built integrations and open APIs for seamless system connectivity.
- The AI tool maintains high security standards with SOC 2+ and ISO 27001 certifications.
Appears in
AI customer support agents for insurance
1PolyAI94.02
Kommunicate92.03
BubblaV90.0RANKINGfull ranking →AIVERIFIEDAI voice agent platforms for insurance
1PolyAI94.02
Retell AI94.03Kommunicate92.0RANKINGfull ranking →How PolyAI ranks
#1 in AI customer support agents for insurance
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.”PolyAI, own website
“Industries Consumer services Financial services Healthcare Hotels Insurance Restaurants Retail Telecom Travel Utilities Use cases Account management Authentication Call routing”PolyAI, own website
#1 in AI voice agent platforms for insurance
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.”PolyAI, own website
“Industries Consumer services Financial services Healthcare Hotels Insurance Restaurants Retail Telecom Travel Utilities Use cases Account management Authentication Call routing”PolyAI, own website
Alternatives to PolyAI
| Kommunicate Custom AI Agents for Support, IT, HR, sales & Ops on one platform | #2 in AI customer support agents for insurance | 92.0 |
| BubblaV AI chatbot journeys with no code | #3 in AI customer support agents for insurance | 90.0 |
 InbentaIssues resolved, not deflected. Answers trusted, not guessed. | #4 in AI customer support agents for insurance | 90.0 |
 TypewiseA resolution engine, not another chatbot. | #5 in AI customer support agents for insurance | 90.0 |
 Yellow.aiEnterprise agentic AI for CX and EX | #6 in AI customer support agents for insurance | 90.0 |
 Help ScoutCustomer service software made for people | #7 in AI customer support agents for insurance | 88.0 |
Questions about PolyAI
Who is PolyAI best for?
PolyAI is best for enterprise customer service teams.
Where does PolyAI rank?
PolyAI is ranked #1 in AI customer support agents for insurance (Lister Score 94.0) and #1 in AI voice agent platforms for insurance (Lister Score 94.0).
What are the best alternatives to PolyAI?
The closest alternatives on Lister are Kommunicate (#2 in AI customer support agents for insurance), BubblaV (#3 in AI customer support agents for insurance) and Inbenta (#4 in AI customer support agents for insurance).
Is this your company?
Claim PolyAI to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.