Chatwoot

The modern open-source customer support platform

Ranked #3 in Shared inbox software with a free plan.

Chatwoot is a modern customer support platform that unifies AI agents, channels and help centres. It offers an open-source solution designed to streamline team workflows.

Official website

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube, GitHub

Facilities and features

Its website also mentions:

Published pricing
Free trial
Self-serve sign-up
API

What stands out

The product unifies website, email, social and messaging into one queue.

“Website, email, social and messaging, all threaded into one queue.”Chatwoot, own website

The product features an AI agent named Captain for automation.

“AI powered”Chatwoot, own website

Worth knowing

The free Hacker plan excludes voice calls, AI and help centre features.

“Hacker $0 /agent/month Up to 2 agents Get started free Conversations 500/month Channels Live chat”Chatwoot, own website

How it ranks

Chatwoot is ranked 3rd of 10 in Shared inbox software with a free plan (Lister Score 94.0).

#3 in Shared inbox software with a free plan · Lister Score 94.0

Features an AI agent named Captain for automation.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.

“Channels & Inbox Every channel, one inbox Connect all your support channels and manage conversations from a single, unified dashboard.”Chatwoot, own website

“Hacker $0 /agent/month Up to 2 agents Get started free Conversations 500/month Channels Live chat”Chatwoot, own website

Rank	Shared inbox software with a free plan	Score
1	HelpLane	100.0
2	Lodgestory by Inboxcentral	100.0
3	Chatwoot	94.0
4	Helploom	94.0
5	SimpleSupport	94.0
6	Smart Support	94.0
7	Gist	88.0
8	TheChats.me	84.0
9	Autoresponder Allegro	82.0
10	Umnico	82.0