Smart Support
Deliver smarter, faster, scalable customer support with Smart Support
Ranked #6 in Shared inbox software with a free plan.
Smart Support is a self-hosted WordPress helpdesk plugin for managing customer tickets and agents. It includes email-to-ticket workflows, automation, SLAs, and optional AI assistance.
At a glance
| Best for | freelancers and small sites |
From Smart Support's own website.
Company facts
| Social profiles | LinkedIn, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The product provides AI-powered help for agents and customers.
“AI-powered help for agents and customers, with tailored support experiences.”Smart Support, own website
Smart Support uses rules and triggers to keep tickets moving efficiently.
“Rules, triggers, and SLA targets keep tickets moving.”Smart Support, own website
How it ranks
Smart Support is ranked 6th of 10 in Shared inbox software with a free plan (Lister Score 94.0).
#6 in Shared inbox software with a free plan · Lister Score 94.0
Uses rules and triggers to keep tickets moving efficiently.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Smart Support is a full-feature self-hosted WordPress helpdesk plugin that lets businesses manage customer tickets, agents, email-to-ticket workflows, automation, SLAs, reports, and optional AI assistance inside their own WordPress website.”Smart Support, own website
“Install Free Try Live Demo Unlimited Tickets Unlimited Users Unlimited Agents GDPR Ready Live Ticket Volume 1,284 Last 24 hours Everything your team needs”Smart Support, own website
| Rank | Shared inbox software with a free plan | Score |
|---|---|---|
| 1 | HelpLane | 100.0 |
| 2 | Lodgestory by Inboxcentral | 100.0 |
| 3 | Chatwoot | 94.0 |
| 4 | Helploom | 94.0 |
| 5 | SimpleSupport | 94.0 |
| 6 | Smart Support | 94.0 |
| 7 | Gist | 88.0 |
| 8 | TheChats.me | 84.0 |
| 9 | Autoresponder Allegro | 82.0 |
| 10 | Umnico | 82.0 |
Frequently asked questions
How does Smart Support rank on Lister?
Smart Support is ranked 6th of 10 in Shared inbox software with a free plan (Lister Score 94.0).