JourneyTrack
Decision intelligence for customer journeys
Ranked #5 in Best customer journey mapping software, and on 1 more ranking.
JourneyTrack is a governed intelligence layer for customer journeys. It helps enterprise teams decide which moments to fix and measure outcomes.
At a glance
| Best for | Enterprise CX and product teams |
From JourneyTrack's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Self-serve sign-up
- Integrations
- SOC 2
What stands out
The product provides a governed discipline for deciding what to fix and scale.
“A governed discipline for deciding what to fix, fund, measure, and scale.”JourneyTrack, own website
JourneyTrack offers an AI suite to accelerate journey work while keeping governance in the loop.
“JourneyTrack’s AI suite helps teams create, understand, prioritize, communicate,”JourneyTrack, own website
Worth knowing
The product limits the number of included journeys on lower-tier plans, requiring upgrades for larger portfolios.
“Free Basic FREE for 30 days then $99/mo Includes 3 journeys”JourneyTrack, own website
How it ranks
JourneyTrack is ranked 5th of 10 in Best customer journey mapping software (Lister Score 90.0) and 7th of 10 in Enterprise customer journey mapping software (Lister Score 88.0).
#5 in Best customer journey mapping software · Lister Score 90.0
JourneyTrack is a governed intelligence layer for customer journeys that helps enterprise teams decide which moments to fix and in what order. It moves organisations from journey understanding to measurable action using AI-powered intelligence, governance, and impact measurement within one platform.
Built for enterprise CX and product teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Journey Maps Accelerate your workflows to design dynamic and effective journey maps that enhance your customer experience and drive meaningful business results.”JourneyTrack, own website
| Rank | Best customer journey mapping software | Score |
|---|---|---|
| 1 | FullStory | 94.0 |
| 2 | Funnelytics | 94.0 |
| 3 | Milkymap | 92.0 |
| 4 | Smaply | 92.0 |
| 5 | JourneyTrack | 90.0 |
| 6 | Miro | 90.0 |
| 7 | TheyDo | 90.0 |
| 8 | Woopra | 86.0 |
| 9 | Custellence | 84.0 |
| 10 | Canvanizer | 74.0 |
#7 in Enterprise customer journey mapping software · Lister Score 88.0
Provides a governed discipline for deciding what to fix and scale.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Journey Maps Accelerate your workflows to design dynamic and effective journey maps that enhance your customer experience and drive meaningful business results.”JourneyTrack, own website
“JourneyTrack is the governed intelligence layer for customer journeys, helping enterprise teams decide which moments to fix, in what order, with what expected outcomes, and whether those fixes actually work before scaling.”JourneyTrack, own website
| Rank | Enterprise customer journey mapping software | Score |
|---|---|---|
| 1 | FullStory | 94.0 |
| 2 | Contentsquare | 92.0 |
| 3 | Smaply | 92.0 |
| 4 | Genesys | 90.0 |
| 5 | Lucidchart | 90.0 |
| 6 | TheyDo | 90.0 |
| 7 | JourneyTrack | 88.0 |
| 8 | Miro | 88.0 |
| 9 | Woopra | 86.0 |
| 10 | LeadsRx Attribution | 84.0 |
Frequently asked questions
How does JourneyTrack rank on Lister?
JourneyTrack is ranked 5th of 10 in Best customer journey mapping software (Lister Score 90.0) and 7th of 10 in Enterprise customer journey mapping software (Lister Score 88.0).