Genesys
Start orchestrating experiences instead of automating interactions
Ranked #4 in Enterprise customer journey mapping software, and on 1 more ranking.
Genesys is a software at 1302 El Camino Real, Suite 300 Menlo Park, 94025, Menlo Park, US.
Genesys Cloud CX is an AI-powered platform for orchestrating customer experiences. It connects customer intent to the people, systems and workflows that resolve interactions.
At a glance
| Address | 1302 El Camino Real, Suite 300 Menlo Park, 94025, Menlo Park, US |
| Best for | contact centre teams |
From Genesys's own website.
Company facts
| Founded | 1990 |
| Headquarters | Menlo Park, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Crunchbase |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
What stands out
The product uses agentic virtual agents to deliver superior self-service experiences.
“and act like human agents to deliver a superior experience, no matter when.”Genesys, own website
Genesys integrates with Salesforce and ServiceNow via a deep partner ecosystem.
“Genesys integrates with Salesforce, ServiceNow and the deepest partner ecosystem in CX.”Genesys, own website
How it ranks
Genesys is ranked 4th of 10 in Enterprise customer journey mapping software (Lister Score 90.0) and 4th of 10 in Best contact centre workforce management software (Lister Score 90.0).
#4 in Enterprise customer journey mapping software · Lister Score 90.0
Integrates with Salesforce and ServiceNow via a deep partner ecosystem.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Optimize customer journeys in real time Track, measure and improve holistic experiences with intelligent, AI-powered insights.”Genesys, own website
“We’ve served thousands of SMB and enterprise customers. Currently, we serve over 8,000 of them.”Genesys, own website
| Rank | Enterprise customer journey mapping software | Score |
|---|---|---|
| 1 | FullStory | 94.0 |
| 2 | Contentsquare | 92.0 |
| 3 | Smaply | 92.0 |
| 4 | Genesys | 90.0 |
| 5 | Lucidchart | 90.0 |
| 6 | TheyDo | 90.0 |
| 7 | JourneyTrack | 88.0 |
| 8 | Miro | 88.0 |
| 9 | Woopra | 86.0 |
| 10 | LeadsRx Attribution | 84.0 |
#4 in Best contact centre workforce management software · Lister Score 90.0
Integrates with Salesforce and ServiceNow via a deep partner ecosystem.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Employee performance Workforce management Quality assurance and compliance Knowledge Forecasting and scheduling Speech and text analytics Virtual agents Native bots”Genesys, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
Frequently asked questions
Where is Genesys?
Genesys is at 1302 El Camino Real, Suite 300 Menlo Park, 94025, Menlo Park, US.
How does Genesys rank on Lister?
Genesys is ranked 4th of 10 in Enterprise customer journey mapping software (Lister Score 90.0) and 4th of 10 in Best contact centre workforce management software (Lister Score 90.0).