Bright Pattern
The all-in-one AI-powered contact centre
Ranked #3 in Best contact centre workforce management software, and on 1 more ranking.
Bright Pattern is an omnichannel contact centre platform offering cloud and on-premise solutions. It integrates AI tools to streamline customer engagement across voice and digital channels.
At a glance
| Best for | enterprise and mid-sized businesses |
From Bright Pattern's own website.
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- SOC 2
- GDPR
- Mobile app
What stands out
The product offers a fully unified omnichannel environment for seamless engagement.
“Bright Pattern offers an integrated Omnichannel Contact Center and fully unified Omnichannel Call Center environment.”Bright Pattern, own website
The product features native workforce management with no integration required.
“No integration required Automated data import”Bright Pattern, own website
How it ranks
Bright Pattern is ranked 3rd of 10 in Best contact centre workforce management software (Lister Score 90.0) and 7th of 10 in HIPAA-compliant contact centre software (Lister Score 90.0).
#3 in Best contact centre workforce management software · Lister Score 90.0
Offers a fully unified omnichannel environment for seamless engagement.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Operational efficiency is further enhanced through advanced contact center workforce management and robust call center workforce management tools that optimize staffing, forecasting, and performance analytics for superior customer experiences.”Bright Pattern, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
#7 in HIPAA-compliant contact centre software · Lister Score 90.0
Offers a fully unified omnichannel environment for seamless engagement.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Bright Pattern delivers advanced Call center software and enterprise-grade call center solutions designed to power modern customer engagement.”Bright Pattern, own website
“Fully HIPAA compliant with access control features, advanced encryption, secure data storage, and comprehensive audit trail. Keep protected health information and private patient records secure.”Bright Pattern, own website
| Rank | HIPAA-compliant contact centre software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | ConnectPath | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | OneCloud | 92.0 |
| 7 | Bright Pattern | 90.0 |
| 8 | Indosoft | 88.0 |
| 9 | Telzio | 88.0 |
| 10 | Sangoma Technologies | 82.0 |
Frequently asked questions
How does Bright Pattern rank on Lister?
Bright Pattern is ranked 3rd of 10 in Best contact centre workforce management software (Lister Score 90.0) and 7th of 10 in HIPAA-compliant contact centre software (Lister Score 90.0).