CallShaper
All-in-one cloud contact center software
Ranked #1 in HIPAA-compliant IVR software, and on 1 more ranking.
CallShaper is a cloud-based contact centre platform supporting inbound and outbound operations. It provides scalable solutions for call centres and answering services while ensuring compliance.
At a glance
| Best for | inbound and outbound call centres |
From CallShaper's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- API
- Integrations
What stands out
CallShaper improves efficiency through automated call routing and predictive dialing capabilities.
“CallShaper’s cloud contact center software improves efficiency through automated call routing,”CallShaper, own website
The product offers scalability, compliance capabilities, and real-time reporting features.
“CallShaper offers scalability, compliance capabilities, real-time reporting, CRM integrations, and reliable audio quality.”CallShaper, own website
Worth knowing
CallShaper requires a minimum of three concurrent seats to deploy the platform.
“Answer: Yes, CallShaper is designed for professional outbound and inbound operations.”CallShaper, own website
How it ranks
CallShaper is ranked 1st of 10 in HIPAA-compliant IVR software (Lister Score 96.0) and 1st of 10 in HIPAA-compliant contact centre software (Lister Score 96.0).
#1 in HIPAA-compliant IVR software · Lister Score 96.0
Offers scalability, compliance capabilities, and real-time reporting features.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 16.
“Manage all channels voice, email, and text from a single interface. From powerful Interactive Voice Response (IVR) systems to seamless Application Programming Interfaces (APIs), we provide full connectivity.”CallShaper, own website
“Is your cloud contact center software HIPAA-compliant? Yes, CallShaper’s solution offers HIPAA-compliant features for healthcare organizations handling protected health information.”CallShaper, own website
| Rank | HIPAA-compliant IVR software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | Aircall | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | MightyCall | 92.0 |
| 7 | OneCloud | 92.0 |
| 8 | net2phone | 90.0 |
| 9 | UJET | 90.0 |
| 10 | Sangoma Technologies | 82.0 |
#1 in HIPAA-compliant contact centre software · Lister Score 96.0
Offers scalability, compliance capabilities, and real-time reporting features.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 16.
“All-in-One Cloud Contact Center Software Inbound & Outbound Our robust cloud-based call center software is designed for the demanding environments of contact centers.”CallShaper, own website
“Is your cloud contact center software HIPAA-compliant? Yes, CallShaper’s solution offers HIPAA-compliant features for healthcare organizations handling protected health information.”CallShaper, own website
| Rank | HIPAA-compliant contact centre software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | ConnectPath | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | OneCloud | 92.0 |
| 7 | Bright Pattern | 90.0 |
| 8 | Indosoft | 88.0 |
| 9 | Telzio | 88.0 |
| 10 | Sangoma Technologies | 82.0 |
Frequently asked questions
How does CallShaper rank on Lister?
CallShaper is ranked 1st of 10 in HIPAA-compliant IVR software (Lister Score 96.0) and 1st of 10 in HIPAA-compliant contact centre software (Lister Score 96.0).