Dialpad Connect
Enterprise-grade communications for high-volume contact centres
Ranked #2 in HIPAA-compliant IVR software, and on 1 more ranking.
Dialpad Connect is a software at 94111, San Francisco, United States.
Dialpad Connect Standard plan delivers 99-100% uptime with sentiment analysis, voicemail transcriptions, call tracking metrics, and speech-to-text capabilities. Purpose-built for large contact centres managing high call volumes with substantial operational budgets.
At a glance
| Address | 94111, San Francisco, United States |
| Price from | $15/user/month |
| Best for | Large contact centres with high call volumes and large budgets |
From Dialpad Connect's own website.
Company facts
| Founded | 2011 |
| Headquarters | San Francisco, United States |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
- SOC 2
What stands out
The product executes complex workflows autonomously across voice and digital channels.
“Execute complex workflows autonomously, from refunds to re bookings, across voice and digital channels with security and governance that actually scales.”Dialpad Connect, own website
Dialpad Connect integrates with major apps like Salesforce and Microsoft Teams.
“Dialpad integrates with all the apps you need—Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more to make your business run smoothly.”Dialpad Connect, own website
Worth knowing
- Sentiment analysis and advanced features add complexity to the interface
- Best suited for large teams with significant call volumes
How it ranks
Dialpad Connect is ranked 2nd of 10 in HIPAA-compliant IVR software (Lister Score 94.0) and 2nd of 10 in HIPAA-compliant contact centre software (Lister Score 94.0).
#2 in HIPAA-compliant IVR software · Lister Score 94.0
Dialpad Connect is an AI-powered contact centre platform that helps teams exceed customer expectations. It provides real-time tools and insights to streamline business communications.
Integrates with major apps like Salesforce and Microsoft Teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“HD conference calls High-definition phone calls Hybrid workplace solutions I International conference calls International phone numbers IVR system”Dialpad Connect, own website
“Bring your teams and workflows together on Dialpad’s communication platform.HIPAA compliant, SOC 2 certified, with immutable audit logs and PII protection.”Dialpad Connect, own website
| Rank | HIPAA-compliant IVR software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | Aircall | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | MightyCall | 92.0 |
| 7 | OneCloud | 92.0 |
| 8 | net2phone | 90.0 |
| 9 | UJET | 90.0 |
| 10 | Sangoma Technologies | 82.0 |
#2 in HIPAA-compliant contact centre software · Lister Score 94.0
Dialpad Connect is an AI-powered customer communications platform designed to streamline contact centre operations. It enables teams to run high-performing services using real-time artificial intelligence tools.
Integrates with major apps like Salesforce and Microsoft Teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Run a high-performing contact center that exceeds customer expectations with our real-time AI tools.”Dialpad Connect, own website
“Bring your teams and workflows together on Dialpad’s communication platform.HIPAA compliant, SOC 2 certified, with immutable audit logs and PII protection.”Dialpad Connect, own website
| Rank | HIPAA-compliant contact centre software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | ConnectPath | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | OneCloud | 92.0 |
| 7 | Bright Pattern | 90.0 |
| 8 | Indosoft | 88.0 |
| 9 | Telzio | 88.0 |
| 10 | Sangoma Technologies | 82.0 |
Frequently asked questions
Where is Dialpad Connect?
Dialpad Connect is at 94111, San Francisco, United States.
How does Dialpad Connect rank on Lister?
Dialpad Connect is ranked 2nd of 10 in HIPAA-compliant IVR software (Lister Score 94.0) and 2nd of 10 in HIPAA-compliant contact centre software (Lister Score 94.0).