Aircall
The customer communication and intelligence platform
Ranked #1 in Contact centre software for small businesses, and on 2 more rankings.
Aircall is a software at 44 W 28th Street, 10001, New York, US.
Aircall is an intuitive, AI-powered platform bringing together intelligent voice agents and automated workflows. It evolves customer communications by handling interactions end to end.
At a glance
| Address | 44 W 28th Street, 10001, New York, US |
| Best for | Sales and Support teams |
From Aircall's own website.
Company facts
| Founded | 2014 |
| Headquarters | New York, US |
| Employees | 501 to 1,000 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Crunchbase |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- SOC 2
- GDPR
- Mobile app
What stands out
Aircall provides AI Assistants that support your team during live conversations.
“AI Assistants support your team during live conversations, analyze every interaction, and complete follow-up work automatically.”Aircall, own website
The product can take action across connected systems during or after a call.
“The AI agent can take action across connected systems during or after a call — for example,”Aircall, own website
Worth knowing
MMS availability is restricted to US, Canadian, and Australian numbers only.
“MMS: available for US, Canadian, and Australian numbers only.”Aircall, own website
How it ranks
Aircall is ranked 1st of 10 in Contact centre software for small businesses (Lister Score 92.0), 4th of 10 in HIPAA-compliant IVR software (Lister Score 92.0) and 5th of 10 in Enterprise sales dialler software (Lister Score 92.0).
#1 in Contact centre software for small businesses · Lister Score 92.0
Aircall is an intuitive, AI-powered platform bringing together intelligent voice agents and automated workflows. It enables team-led customer conversations powered by a modern phone system.
Built for Sales and support teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 12.
“is the intuitive, AI-powered platform bringing together intelligent voice agents, automated workflows, & adaptive real-time coaching at scale.”Aircall, own website
“AI-Powered Customer Communications Platform for SMBs & Enterprise | Aircall”Aircall, own website
| Rank | Contact centre software for small businesses | Score |
|---|---|---|
| 1 | Aircall | 92.0 |
| 2 | MightyCall | 92.0 |
| 3 | RingCentral | 92.0 |
| 4 | Yeastar | 92.0 |
| 5 | Ziwo | 92.0 |
| 6 | UJET | 90.0 |
| 7 | Accent | 88.0 |
| 8 | PanTerra Networks | 88.0 |
| 9 | Cebod Telecom | 84.0 |
| 10 | Ubefone | 84.0 |
#4 in HIPAA-compliant IVR software · Lister Score 92.0
Aircall is an intuitive, AI-powered platform bringing together intelligent voice agents and automated workflows. It enables team-led customer conversations powered by a modern phone system.
Provides AI Agents that resolve routine inquiries autonomously.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 12.
“IVR and basic call flow Route incoming calls automatically using a keypad menu (IVR) so callers can reach the right team,”Aircall, own website
“Enterprise-grade SLA and compliance (HIPAA, GDPR, SOC2)”Aircall, own website
| Rank | HIPAA-compliant IVR software | Score |
|---|---|---|
| 1 | CallShaper | 96.0 |
| 2 | Dialpad Connect | 94.0 |
| 3 | Telebroad | 94.0 |
| 4 | Aircall | 92.0 |
| 5 | JustCall | 92.0 |
| 6 | MightyCall | 92.0 |
| 7 | OneCloud | 92.0 |
| 8 | net2phone | 90.0 |
| 9 | UJET | 90.0 |
| 10 | Sangoma Technologies | 82.0 |
#5 in Enterprise sales dialler software · Lister Score 92.0
Can take action across connected systems during or after a call.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 12.
“Power Dialer Import up to 1,000 numbers and dial them in sequence, with time between calls for notes and tags.”Aircall, own website
“For organizations to operate with scalability, control, and security. Custom pricing Talk to Sales Everything in Professional, plus: Unlimited global calls”Aircall, own website
| Rank | Enterprise sales dialler software | Score |
|---|---|---|
| 1 | CallHippo | 98.0 |
| 2 | Lemlist | 98.0 |
| 3 | Smartlead | 98.0 |
| 4 | Apollo.io | 96.0 |
| 5 | Aircall | 92.0 |
| 6 | Ring.io | 92.0 |
| 7 | Nice CXone | 90.0 |
| 8 | RingCentral | 90.0 |
| 9 | Vanillasoft | 90.0 |
| 10 | Talkdesk | 88.0 |
Frequently asked questions
Where is Aircall?
Aircall is at 44 W 28th Street, 10001, New York, US.
How does Aircall rank on Lister?
Aircall is ranked 1st of 10 in Contact centre software for small businesses (Lister Score 92.0), 4th of 10 in HIPAA-compliant IVR software (Lister Score 92.0) and 5th of 10 in Enterprise sales dialler software (Lister Score 92.0).