Daktela
AI-powered contact centre platform transforming customer service
Ranked #1 in Best contact centre workforce management software, and on 1 more ranking.
Daktela is an all-in-one cloud-based contact centre platform that unifies omnichannel communication. It empowers agents with AI-powered assistance and real-time insights to manage voice, chat, email, and social media seamlessly.
At a glance
| Best for | contact centre teams |
From Daktela's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- Mobile app
What stands out
The product automates more than 90% of customer requests using AI.
“Automate more than 90% of requests, increase conversions, simplify operators work with AI, and never miss a customer again.”Daktela, own website
The product includes helpdesk, analytics, mobile app, QA reviews, and knowledge base at no extra cost.
“Free with every licence”Daktela, own website
How it ranks
Daktela is ranked 1st of 10 in Best contact centre workforce management software (Lister Score 98.0) and 1st of 10 in Contact centre software for healthcare (Lister Score 98.0).
#1 in Best contact centre workforce management software · Lister Score 98.0
Daktela is an all-in-one cloud-based contact centre platform that unifies omnichannel communication.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“€0.03 / email 04 - Workforce Management AI-driven shift planning Traffic forecasting and smart shift planning that keep coverage and costs under control.”Daktela, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
#1 in Contact centre software for healthcare · Lister Score 98.0
Daktela is an all-in-one cloud-based contact centre platform designed for omnichannel communication. It provides AI-powered tools to automate customer interactions and unify voice, chat, email, and social channels.
Daktela is an all-in-one cloud-based contact centre platform designed for omnichannel communication.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Daktela | Cloud-Based CCaaS Software for Omnichannel Contact Centres Platform Core Platform Contact Centre Omnichannel communication Cloud Phone Enterprise telephony Mobile App iOS & Android Desktop App Desktop client”Daktela, own website
“Banking & insurance Telecommunications Telecom operators Healthcare Medical services Manufacturing Industrial support Energy Utilities & power IT Services Tech support Travel & Hospitality”Daktela, own website
| Rank | Contact centre software for healthcare | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Avochato | 96.0 |
| 3 | Octella | 94.0 |
| 4 | 8x8 | 90.0 |
| 5 | net2phone | 90.0 |
| 6 | PanTerra Networks | 88.0 |
| 7 | Novelvox | 84.0 |
| 8 | PerfectServe | 84.0 |
| 9 | Sangoma Technologies | 82.0 |
| 10 | Spok | 78.0 |
Frequently asked questions
How does Daktela rank on Lister?
Daktela is ranked 1st of 10 in Best contact centre workforce management software (Lister Score 98.0) and 1st of 10 in Contact centre software for healthcare (Lister Score 98.0).