Novelvox
The execution layer for regulated CX
Ranked #7 in Contact centre software for healthcare.
Novelvox provides the execution layer for customer interactions. It sits between contact centre platforms and systems of record to govern actions during live engagements.
At a glance
| Best for | regulated industries like healthcare and banking |
From Novelvox's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Integrations
What stands out
The product reduces screen switching by unifying systems through governed integration.
“NovelVox helps enterprises unify these systems through governed integration and workflow execution—reducing screen switching, improving agent productivity, and enabling faster customer outcomes.”Novelvox, own website
Novelvox ensures controlled execution with sequencing and policy enforcement.
“Execution control with sequencing and dependency management”Novelvox, own website
How it ranks
Novelvox is ranked 7th of 10 in Contact centre software for healthcare (Lister Score 84.0).
#7 in Contact centre software for healthcare · Lister Score 84.0
Reduces screen switching by unifying systems through governed integration.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“For over 17 years, NovelVox has helped enterprises connect contact centers with the systems that power customer operations. From CCaaS platforms and CRMs to EHRs, core banking applications, AI platforms, and proprietary enterprise systems,”Novelvox, own website
“Next-Gen Healthcare Contact Centers Solutions Agent Accelerator for Healthcare”Novelvox, own website
| Rank | Contact centre software for healthcare | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Avochato | 96.0 |
| 3 | Octella | 94.0 |
| 4 | 8x8 | 90.0 |
| 5 | net2phone | 90.0 |
| 6 | PanTerra Networks | 88.0 |
| 7 | Novelvox | 84.0 |
| 8 | PerfectServe | 84.0 |
| 9 | Sangoma Technologies | 82.0 |
| 10 | Spok | 78.0 |
Frequently asked questions
How does Novelvox rank on Lister?
Novelvox is ranked 7th of 10 in Contact centre software for healthcare (Lister Score 84.0).