Octella
Boost your business with a custom omnichannel contact centre
Ranked #3 in Contact centre software for healthcare.
Octella is a software at Elemental Business Centre, Tower Blue, 25 Skanstes str., Riga, LV-1013, Latvia.
Octella provides a custom omnichannel contact centre solution that empowers teams to manage communication flows in one platform. It allows businesses to reach customers anytime and anywhere through a unified system.
At a glance
| Address | Elemental Business Centre, Tower Blue, 25 Skanstes str., Riga, LV-1013, Latvia |
| Best for | Call centres and BPO agencies |
From Octella's own website.
Company facts
| Social profiles | LinkedIn, Facebook, Instagram, YouTube |
| Brand colour | #6c66e7 |
Facilities and features
Its website also mentions:
- Published pricing
- Self-serve sign-up
- API
- Integrations
- GDPR
- Mobile app
What stands out
The product is understandable and easy to use for operators of all sizes.
“Octella's developed system is understandable and easy to use,”Octella, own website
The product achieves an average twenty-five percent higher answer rate.
“On average, 25% higher answer rate”Octella, own website
How it ranks
Octella is ranked 3rd of 10 in Contact centre software for healthcare (Lister Score 94.0).
#3 in Contact centre software for healthcare · Lister Score 94.0
The product is understandable and easy to use for operators of all sizes.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“The Octella team has over 25 years of experience in developing, implementing, and maintaining call center software.”Octella, own website
“Know more Healthcare Instant customer identification, various reminder solutions, and communication queues”Octella, own website
| Rank | Contact centre software for healthcare | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Avochato | 96.0 |
| 3 | Octella | 94.0 |
| 4 | 8x8 | 90.0 |
| 5 | net2phone | 90.0 |
| 6 | PanTerra Networks | 88.0 |
| 7 | Novelvox | 84.0 |
| 8 | PerfectServe | 84.0 |
| 9 | Sangoma Technologies | 82.0 |
| 10 | Spok | 78.0 |
Frequently asked questions
Where is Octella?
Octella is at Elemental Business Centre, Tower Blue, 25 Skanstes str., Riga, LV-1013, Latvia.
How does Octella rank on Lister?
Octella is ranked 3rd of 10 in Contact centre software for healthcare (Lister Score 94.0).