Eleveo
Elevating every encounter in your contact centre
Ranked #6 in Best contact centre workforce management software.
Eleveo is a workforce optimisation suite for contact centres. It offers tools for recording, quality management and analytics.
At a glance
| Best for | Contact centre managers |
From Eleveo's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- GDPR
What stands out
The product supports on-premises, cloud and hybrid deployments.
“We offer flexible and easily scalable deployment options: on-premises, cloud or hybrid.”Eleveo, own website
Eleveo requires no dedicated IT staff to manage.
“Eleveo is easy to deploy, use, manage and scale.”Eleveo, own website
How it ranks
Eleveo is ranked 6th of 10 in Best contact centre workforce management software (Lister Score 86.0).
#6 in Best contact centre workforce management software · Lister Score 86.0
Supports on-premises, cloud and hybrid deployments.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 12.
“Workforce Management Agent Scheduling & Forecasting Ensuring the right agents are in the right seats at the right time.”Eleveo, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
Frequently asked questions
How does Eleveo rank on Lister?
Eleveo is ranked 6th of 10 in Best contact centre workforce management software (Lister Score 86.0).