Verint Workforce Management
The right employees, the right place, the right time
Ranked #10 in Best contact centre workforce management software.
Verint Workforce Management helps plan and manage a distributed workforce. It ensures the right people are in the right place at the right time.
At a glance
| Best for | global contact centres |
From Verint Workforce Management's own website.
Company facts
| Founded | 1994 |
| Headquarters | Melville, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
What stands out
Verint Workforce Management ensures the right people are in the right place at the right time.
“With Verint’s forecasting and scheduling, Google ensures it has the right people in the right place at the right time.”Verint Workforce Management, own website
The product manages hundreds of millions of conversations across a global workforce.
“the right people in the right place at the right time. Today, Verint helps Google manage hundreds of millions of conversations every year, across a workforce in 50+ locations worldwide.”Verint Workforce Management, own website
How it ranks
Verint Workforce Management is ranked 10th of 10 in Best contact centre workforce management software (Lister Score 78.0).
#10 in Best contact centre workforce management software · Lister Score 78.0
Ensures the right people are in the right place at the right time.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 4.
“Google chose Verint Workforce Management (WFM) to help plan and manage a workforce distributed across the globe.”Verint Workforce Management, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
Frequently asked questions
How does Verint Workforce Management rank on Lister?
Verint Workforce Management is ranked 10th of 10 in Best contact centre workforce management software (Lister Score 78.0).