SuccessKPI
Performance platform for agentic and human customer experience
Ranked #7 in Best contact centre workforce management software.
SuccessKPI is a performance platform for human and agentic customer experience. It uses AI, analytics, and automation to remove obstacles in contact centres.
At a glance
| Best for | enterprise contact centres with mixed human and AI agents |
From SuccessKPI's own website.
Company facts
| Social profiles | LinkedIn, X |
Facilities and features
Its website also mentions:
- Published pricing
What stands out
The product combines human QA with automated scoring of all interactions.
“Human QA runs alongside AI auto-scoring of 100% of interactions, using the same evaluation forms.”SuccessKPI, own website
SuccessKPI shows agent desktop, network, and headset activity during calls.
“Agent Observability”SuccessKPI, own website
How it ranks
SuccessKPI is ranked 7th of 10 in Best contact centre workforce management software (Lister Score 84.0).
#7 in Best contact centre workforce management software · Lister Score 84.0
Combines human QA with automated scoring of all interactions.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“Get a Demo Workforce Management Forecasting, scheduling, intraday, adherence, and time-off, built on the same data as everything else.”SuccessKPI, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
Frequently asked questions
How does SuccessKPI rank on Lister?
SuccessKPI is ranked 7th of 10 in Best contact centre workforce management software (Lister Score 84.0).