CommunityWFM
Automate your workforce management and engage your agents.
Ranked #9 in Best contact centre workforce management software.
CommunityWFM is a modern workforce management solution designed for contact centres. It fosters collaboration between analysts, supervisors, and agents to enhance forecasting and scheduling.
At a glance
| Best for | Contact centre workforce management professionals |
From CommunityWFM's own website.
Company facts
| Social profiles | LinkedIn, X |
Facilities and features
Its website also mentions:
- Integrations
- Mobile app
What stands out
The product automates critical intraday tasks to ensure optimal staffing levels.
“CommunityWFM automates critical intraday tasks to ensure you have the right number of staff at the right time. Work smarter, not harder, and focus on what really matters.”CommunityWFM, own website
The product provides a multi-channel collaboration platform within the software.
“CommunityWFM provides a multi-channel collaboration platform directly within its software so supervisors and agents are both involved in the scheduling process.”CommunityWFM, own website
How it ranks
CommunityWFM is ranked 9th of 10 in Best contact centre workforce management software (Lister Score 80.0).
#9 in Best contact centre workforce management software · Lister Score 80.0
Automates critical intraday tasks to ensure optimal staffing levels.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 12; buying information on its own site 8.
“Contact center workforce management software for modern businesses.”CommunityWFM, own website
| Rank | Best contact centre workforce management software | Score |
|---|---|---|
| 1 | Daktela | 98.0 |
| 2 | Expertflow | 92.0 |
| 3 | Bright Pattern | 90.0 |
| 4 | Genesys | 90.0 |
| 5 | UJET | 90.0 |
| 6 | Eleveo | 86.0 |
| 7 | SuccessKPI | 84.0 |
| 8 | startelelogic | 82.0 |
| 9 | CommunityWFM | 80.0 |
| 10 | Verint Workforce Management | 78.0 |
Frequently asked questions
How does CommunityWFM rank on Lister?
CommunityWFM is ranked 9th of 10 in Best contact centre workforce management software (Lister Score 80.0).