Smaply
Customer journey management that turns evidence into action
Smaply is a customer journey management software that turns evidence into action. It operationalises customer insights by converting journey maps into a system for prioritisation and action.
| Best for | CX teams and service designers |
| Website | smaply.com |
Company facts
| Headquarters | Innsbruck, AT |
| Social profiles | LinkedIn, YouTube |
Facilities and features
- Published pricing
- Integrations
- Single sign-on
- SOC 2
- GDPR
What stands out
The product connects journeys to existing tools to keep context in one place.
“Smaply connects journeys to the tools you already use, keeping customer context in one place so you can make decisions with confidence and shared understanding.”Smaply, own website
Smaply uses AI to draft maps and synthesise research transcripts quickly.
“Smaply AI drafts a journey map from a short description, pulls quotes, sentiment, and themes out of research transcripts,”Smaply, own website
Worth knowing
The free plan limits users to only ten maps and ten personas.
“1 personal workspace 10 maps 10 personas 3 advanced cards / map viewer seats: not available Includes:”Smaply, own website
Strengths and trade-offs
- The product connects journeys to existing tools to keep context in one place.
- Smaply uses AI to draft maps and synthesise research transcripts quickly.
- The free plan limits users to only ten maps and ten personas.
Appears in
Enterprise customer journey mapping software
1
FullStory94.02
Contentsquare92.03Smaply92.0RANKINGfull ranking →SOFTWAREVERIFIEDBest customer journey mapping software
1FullStory94.02
Funnelytics94.03
Milkymap92.0RANKINGfull ranking →How Smaply ranks
#4 in Best customer journey mapping software
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Customer journey management that turns evidence into action”Smaply, own website
#3 in Enterprise customer journey mapping software
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Customer journey management that turns evidence into action Bring customer research, journeys, and metrics into one connected system.”Smaply, own website
“Enterprise ready Governance, security and compliance for teams scaling journey management. SOC 2, ISO 27001, SSO and GDPR.”Smaply, own website
Alternatives to Smaply
| FullStory | #1 in Enterprise customer journey mapping software | 94.0 |
| Contentsquare Comprehensive digital experience platform combining multiple analytics tools | #2 in Enterprise customer journey mapping software | 92.0 |
 GenesysStop automating interactions. Start orchestrating experiences. | #4 in Enterprise customer journey mapping software | 90.0 |
 Lucidchart | #5 in Enterprise customer journey mapping software | 90.0 |
 TheyDoThe experience context platform | #6 in Enterprise customer journey mapping software | 90.0 |
 JourneyTrackDecision intelligence for customer journeys | #7 in Enterprise customer journey mapping software | 88.0 |
Questions about Smaply
Who is Smaply best for?
Smaply is best for CX teams and service designers.
Where does Smaply rank?
Smaply is ranked #3 in Enterprise customer journey mapping software (Lister Score 92.0) and #4 in Best customer journey mapping software (Lister Score 92.0).
What are the best alternatives to Smaply?
The closest alternatives on Lister are FullStory (#1 in Enterprise customer journey mapping software), Contentsquare (#2 in Enterprise customer journey mapping software) and Genesys (#4 in Enterprise customer journey mapping software).
Where is Smaply based?
Smaply is headquartered in Innsbruck, AT.
Is this your company?
Claim Smaply to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.