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8x8

AI-powered unified communications for customer-centric businesses

RANKED #3 · CONTACT CENTRE SOFTWARE FOR MICROSOFT TEAMSLISTERSCORE 90.0

8x8 combines voice, video, chat, and contact centre capabilities in a single platform, emphasising customer experience and AI-driven insights.

Pricing from	$25/user/month
Best for	Businesses requiring integrated contact centre and communications capabilities
Website	www.8x8.com/

Company facts

Founded

1987

Facilities and features

Published pricing
Integrations

What stands out

The product unifies voice, video, and messaging in one app.

“8x8 Work® Connect every team, anywhere, with enterprise-grade voice, video, and messaging. 8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

8x8 allows users to build and deploy autonomous AI agents.

“8x8 AI Studio™ Build and deploy AI agents from your first use case to full autonomous workflows.”8x8, own website

Strengths and trade-offs

Strong contact centre integration and call analytics
Robust API for third-party integrations

Pricing higher than pure VoIP competitors
Learning curve for smaller teams

Appears in

SOFTWAREVERIFIED

How 8x8 ranks

#4 in AI contact centre platforms for financial services

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 8.

“8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

“Financial Services Industry Solutions Empower your teams with company-wide collaboration to enhance creativity and accelerate responsiveness.”8x8, own website

#4 in Contact centre software for healthcare

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

“Ambulatory Communications Services Improve ambulatory care services with secure, convenient collaboration and productivity through 8x8 cloud communications.”8x8, own website

#3 in Contact centre software for Microsoft Teams

How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.

“8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

“8x8® for Microsoft Teams 8x8 for Microsoft Teams extends Teams with enterprise calling and a certified contact center.”8x8, own website

Alternatives to 8x8

ROGER365.io AI-powered omnichannel contact center solution for Microsoft teams	#1 in Contact centre software for Microsoft Teams	94.0
Vonage Reach, engage, and protect customers across messaging, voice, video, and more.	#2 in Contact centre software for Microsoft Teams	94.0
Bright Pattern The all-in-one AI-powered contact centre	#4 in Contact centre software for Microsoft Teams	90.0
VoIP Office Unified communication & contact center solutions	#5 in Contact centre software for Microsoft Teams	90.0
Call Handling Specialised Cloud Contact Centre Software with a personal touch	#6 in Contact centre software for Microsoft Teams	88.0
PanTerra Networks AI-powered UCaaS & business phone system for growing teams	#7 in Contact centre software for Microsoft Teams	88.0

Questions about 8x8

How much does 8x8 cost?

Lister lists 8x8's pricing as: $25/user/month.

Who is 8x8 best for?

8x8 is best for businesses requiring integrated contact centre and communications capabilities.

Where does 8x8 rank?

8x8 is ranked #3 in Contact centre software for Microsoft Teams (Lister Score 90.0), #4 in AI contact centre platforms for financial services (Lister Score 86.0), #4 in Contact centre software for healthcare (Lister Score 90.0) and #4 in Top 10 VoIP Providers (Lister Score 88.0).

What are the best alternatives to 8x8?

The closest alternatives on Lister are ROGER365.io (#1 in Contact centre software for Microsoft Teams), Vonage (#2 in Contact centre software for Microsoft Teams) and Bright Pattern (#4 in Contact centre software for Microsoft Teams).

When was 8x8 founded?

8x8 was founded in 1987.

Is this your company?

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