LivePerson
Conversational AI platform that delivers generative AI solutions for enterprise customer care.
| Pricing from | Custom |
| Best for | Global enterprise brands |
| Website | www.liveperson.com |
Company facts
| Founded | 1995 |
| Headquarters | New York City |
| Employees | 1,001 to 5,000 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
| Brand colour | #fa772e |
Facilities and features
- Published pricing
- Integrations
- GDPR
What stands out
LivePerson allows organisations to bring their own LLM without rip-and-replace.
“Bring your own LLM and skip the rip-and-replace.”LivePerson, own website
The AI tool offers enterprise-grade security and scalability for billions of messages.
“Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability,”LivePerson, own website
Strengths and trade-offs
- Enterprise-grade security and scale
- Advanced conversational design tools
- Requires dedicated technical resources
- Long onboarding timeline
Appears in
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Fullview98.02
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Live helper chat92.0RANKINGfull ranking →AI TOOLSTop 10 AI FAQ Tools
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Zendesk95.02Intercom92.73
Freshdesk90.3RANKINGfull ranking →How LivePerson ranks
#9 in AI conversational marketing platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Conversational Commerce Simplify the commerce experience with unified messaging and voice B2B Sales & Marketing Close more deals without growing sales and marketing headcount”LivePerson, own website
“bi-directional integration to your most critical systems of record like Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk.”LivePerson, own website
#7 in AI live chat tools for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI Know your agents are ready before your customers say “Hi” Get started with the leading predictable conversational AI platform to design, simulate, validate,”LivePerson, own website
“Learn more Solutions By Industry Financial Services Deploy secure messages and proactively engage consumers”LivePerson, own website
#9 in AI live chat tools that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI Know your agents are ready before your customers say “Hi” Get started with the leading predictable conversational AI platform to design, simulate, validate,”LivePerson, own website
“Connect agents to consumer data directly within the agent workspace, and eliminate data silos with a bi-directional integration to your most critical systems of record like Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk.”LivePerson, own website
#7 in Best co-browsing software
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Agent & Supervisor Experience Agent & Supervisor Experience Include multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.”LivePerson, own website
#5 in Conversational AI platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms”LivePerson, own website
“Financial Services Deploy secure messages and proactively engage consumers”LivePerson, own website
#9 in Conversational AI platforms that integrate with Salesforce
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms”LivePerson, own website
“bi-directional integration to your most critical systems of record like Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk.”LivePerson, own website
Alternatives to LivePerson
| Social Intents One platform for omnichannel support from your team chat tools. | #1 in Conversational AI platforms for financial services | 94.0 |
| BubblaV AI chatbot journeys with no code | #2 in Conversational AI platforms for financial services | 92.0 |
| Kommunicate Custom AI Agents for support, IT, HR, Sales & Ops on one platform | #3 in Conversational AI platforms for financial services | 92.0 |
 GliaBuild a cost-efficiency powerhouse for the AI era | #4 in Conversational AI platforms for financial services | 84.0 |
 Rasa | #6 in Conversational AI platforms for financial services | 84.0 |
 Tars AI AgentsAI Agents for customer experience built around outcomes | #7 in Conversational AI platforms for financial services | 84.0 |
Questions about LivePerson
How much does LivePerson cost?
Lister lists LivePerson's pricing as: Custom.
Who is LivePerson best for?
LivePerson is best for global enterprise brands.
Where does LivePerson rank?
LivePerson is ranked #5 in Conversational AI platforms for financial services (Lister Score 84.0), #7 in AI live chat tools for financial services (Lister Score 84.0), #7 in Best co-browsing software (Lister Score 88.0), #9 in AI conversational marketing platforms that integrate with Salesforce (Lister Score 84.0), #9 in AI live chat tools that integrate with Salesforce (Lister Score 84.0), #9 in Conversational AI platforms that integrate with Salesforce (Lister Score 84.0) and #9 in Top 10 AI FAQ Tools (Lister Score 76.3).
What are the best alternatives to LivePerson?
The closest alternatives on Lister are Social Intents (#1 in Conversational AI platforms for financial services), BubblaV (#2 in Conversational AI platforms for financial services) and Kommunicate (#3 in Conversational AI platforms for financial services).
Where is LivePerson based?
LivePerson is headquartered in New York City, and was founded in 1995.
Is this your company?
Claim LivePerson to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.