Medallia
Customer and employee experience software
Medallia captures, analyses and acts on customer and employee feedback across channels using AI to identify trends, sentiment and drivers of experience improvement.
| Pricing from | Custom |
| Best for | Enterprises seeking to improve customer and employee experience through feedback-driven insights |
| Website | www.medallia.com |
Company facts
| Founded | 2001 |
| Industries | Software industry, Business software industry |
| Social profiles | LinkedIn, Facebook |
Facilities and features
- Published pricing
- Integrations
What stands out
The AI tool provides automated insights and personalised replies to close feedback loops quickly.
“AI-generated, personalized, and branded replies to close the loop in seconds. Themes with GenAI”Medallia, own website
Medallia includes analytics, workflows, and security within its single Experience Data Record pricing model.
“EDR pricing applies to customer and employee data coming into Medallia Experience Cloud – plus all the analytics on that data,”Medallia, own website
Strengths and trade-offs
- Enterprise-grade AI and machine learning capabilities
- Strong focus on actionable insights and closed-loop feedback
- Significant implementation and setup required
- Premium pricing positioning it for enterprise budgets only
Appears in
AI customer feedback tools for enterprises
1
SentiSum94.02
Caplena90.03
Qualaroo90.0RANKINGfull ranking →SAASTop 10 Market Research Platforms
1
Qualtrics95.02
SurveySparrow92.73
Typeform90.3RANKINGfull ranking →How Medallia ranks
#9 in AI customer feedback tools for enterprises
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Frontline-Ready AI™ lets you act fast, fix faster. So every employee can confidently move the needle every day.”Medallia, own website
“Request a demo MEDALLIA EXPERIENCE CLOUD Transparent, Flexible Pricing Our unique Experience Data Record pricing model enables exceptional experience management at enterprise scale”Medallia, own website
Alternatives to Medallia
| Qualtrics The enterprise data collection standard | #1 in Top 10 Market Research Platforms | 95.0 |
| SurveySparrow Next-generation experience management platform | #2 in Top 10 Market Research Platforms | 92.7 |
| Typeform People-friendly forms and surveys | #3 in Top 10 Market Research Platforms | 90.3 |
 SurveyMonkeyThe world's most popular survey tool | #4 in Top 10 Market Research Platforms | 88.0 |
 HotjarUnderstand how your users behave | #5 in Top 10 Market Research Platforms | 85.7 |
 Lucid GroupGlobal panel and programmatic survey platform | #6 in Top 10 Market Research Platforms | 83.3 |
Questions about Medallia
How much does Medallia cost?
Lister lists Medallia's pricing as: Custom.
Who is Medallia best for?
Medallia is best for enterprises seeking to improve customer and employee experience through feedback-driven insights.
Where does Medallia rank?
Medallia is ranked #8 in Top 10 Market Research Platforms (Lister Score 78.7) and #9 in AI customer feedback tools for enterprises (Lister Score 84.0).
What are the best alternatives to Medallia?
The closest alternatives on Lister are Qualtrics (#1 in Top 10 Market Research Platforms), SurveySparrow (#2 in Top 10 Market Research Platforms) and Typeform (#3 in Top 10 Market Research Platforms).
When was Medallia founded?
Medallia was founded in 2001.
Is this your company?
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