Salesforce is the market leader in CRM, offering comprehensive sales, service, marketing and commerce solutions with extensive customisation capabilities and a robust ecosystem of third-party integrations.
| Pricing from | $165/month per user |
| Best for | Enterprise organisations and mid-market companies requiring advanced customisation and scalability |
| Website | www.salesforce.com |
Company facts
| Headquarters | San Francisco, US |
Facilities and features
- Published pricing
What stands out
The AI tool boosts pipeline, win rate, and revenue with Sales Cloud.
“Boost pipeline, win rate, and revenue with Sales Cloud. See all sales solutions Sales Force Automation Sales AI Sales Agents Sales Performance Management Partner Cloud Revenue Lifecycle Management CPQ”Salesforce, own website
The AI tool cuts service costs using humans and AI agents on one platform.
“Sales Pricing Service Back Service Cut service costs with humans & AI agents on one platform.”Salesforce, own website
Strengths and trade-offs
- Industry-leading customisation and extensibility through Apex programming and AppExchange
- Comprehensive feature set covering sales, service, marketing, commerce and analytics
- Steep learning curve and requires technical expertise for advanced implementations
- Premium pricing can be prohibitive for small businesses
Appears in
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#10 in AI CRM software for small businesses
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Discover the #1 AI CRM Salesforce brings humans, agents, and platforms together.”Salesforce, own website
“Get started with the all-in-one CRM for small businesses. Grow faster with the #1 AI CRM designed for small businesses in any industry.”Salesforce, own website
#10 in AI CRM software with a free trial
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Discover the #1 AI CRM Salesforce brings humans, agents, and platforms together.”Salesforce, own website
“Start for free Get started with the all-in-one CRM for small businesses.”Salesforce, own website
Alternatives to Salesforce
| HubSpot CRM 100% free core CRM with unlimited users and deal tracking | #2 in Top 10 CRM Software | 92.7 |
| Microsoft Dynamics 365 Integrated business applications with expense and receipt management | #3 in Top 10 CRM Software | 90.3 |
 Zoho CRMComprehensive suite with pipeline tracking, analytics, and integrated marketing automation | #4 in Top 10 CRM Software | 88.0 |
 PipedriveSales CRM and lead management software built for sales teams | #5 in Top 10 CRM Software | 85.7 |
 FreshsalesBuilt-in phone, email, and chat capabilities with integrated CRM features | #6 in Top 10 CRM Software | 83.3 |
 Monday.comA platform where you can build anything | #7 in Top 10 CRM Software | 81.0 |
Questions about Salesforce
How much does Salesforce cost?
Lister lists Salesforce's pricing as: $165/month per user.
Who is Salesforce best for?
Salesforce is best for enterprise organisations and mid-market companies requiring advanced customisation and scalability.
Where does Salesforce rank?
Salesforce is ranked #1 in Top 10 CRM Software (Lister Score 95.0), #10 in AI CRM software for small businesses (Lister Score 84.0) and #10 in AI CRM software with a free trial (Lister Score 84.0).
What are the best alternatives to Salesforce?
The closest alternatives on Lister are HubSpot CRM (#2 in Top 10 CRM Software), Microsoft Dynamics 365 (#3 in Top 10 CRM Software) and Zoho CRM (#4 in Top 10 CRM Software).
Where is Salesforce based?
Salesforce is headquartered in San Francisco, US.
Is this your company?
Claim Salesforce to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.