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Zonka Feedback

Feedback platform with real-time alerts for swift response to negative feedback

RANKED #8 · TOP 10 FORM BUILDERSLISTERSCORE 76.0

Zonka Feedback specialises in collecting and responding to customer feedback with real-time alerts. It helps teams monitor NPS and CSAT metrics actively, enabling rapid follow-up on negative feedback before issues escalate.

Pricing from	Contact for pricing
Best for	Teams focused on improving NPS or CSAT
Website	www.zonkafeedback.com

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Published pricing
Integrations

What stands out

Zonka Feedback unifies customer feedback from multiple sources into a single view.

“Unify Customer Feedback Analyze open-text tickets, reviews, chats, and more with deep AI models.”Zonka Feedback, own website

The AI tool extracts themes and analyses sentiment to uncover key topics.

“Themes & Entity Extraction Automatically extract themes and entities from feedback to uncover key topics. Sentiment & Emotion Analysis Analyze customer sentiments and emotions to understand experiences at a deeper level.”Zonka Feedback, own website

Strengths and trade-offs

Real-time notification system ensures urgent feedback is never missed
Specialised for feedback collection and NPS tracking

Pricing opacity requires sales contact
Less suitable for general form collection use cases

Appears in

AIVERIFIED

How Zonka Feedback ranks

#10 in AI customer feedback tools for enterprises

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“Zonka Feedback - AI Customer Feedback & Intelligence Platform New”Zonka Feedback, own website

“Purpose-Built for Enterprise-Scale CX Intelligence Scale confidently with powerful infrastructure, secure access, and complete control over customer data.”Zonka Feedback, own website

#10 in AI customer feedback tools that integrate with Slack

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“Zonka Feedback - AI Customer Feedback & Intelligence Platform New”Zonka Feedback, own website

“Close the feedback loop Integrations CRMs Salesforce HubSpot Pipedrive Mailchimp Klaviyo Helpdesks Zendesk Intercom Freshdesk HelpScout Front Collaborate Jira Slack MS Teams Zoom Google Sheets Automate Zapier Integrately Make Webhooks Resources Support”Zonka Feedback, own website

#9 in AI survey tools for enterprises

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“Surveys Collect on every channel. Intelligence AI that finds what matters.”Zonka Feedback, own website

“Purpose-Built for Enterprise-Scale CX Intelligence Scale confidently with powerful infrastructure, secure access, and complete control over customer data.”Zonka Feedback, own website

Alternatives to Zonka Feedback

Jotform Powerful forms made easy	#1 in Top 10 Form Builders	95.0
Typeform People-friendly forms and surveys	#2 in Top 10 Form Builders	91.5
Fillout Advanced forms for modern teams	#3 in Top 10 Form Builders	88.0
Cognito Forms Powerful online forms made easy	#4 in Top 10 Form Builders	85.5
involve.me Forms combined with quizzes, calculators, and multi-step funnels	#5 in Top 10 Form Builders	82.0
Tally	#6 in Top 10 Form Builders	79.5

Questions about Zonka Feedback

How much does Zonka Feedback cost?

Lister lists Zonka Feedback's pricing as: Contact for pricing.

Who is Zonka Feedback best for?

Zonka Feedback is best for teams focused on improving NPS or CSAT.

Where does Zonka Feedback rank?

Zonka Feedback is ranked #8 in Top 10 Form Builders (Lister Score 76.0), #9 in AI survey tools for enterprises (Lister Score 82.0), #10 in AI customer feedback tools for enterprises (Lister Score 82.0) and #10 in AI customer feedback tools that integrate with Slack (Lister Score 82.0).

What are the best alternatives to Zonka Feedback?

The closest alternatives on Lister are Jotform (#1 in Top 10 Form Builders), Typeform (#2 in Top 10 Form Builders) and Fillout (#3 in Top 10 Form Builders).

Is this your company?

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