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Alchemer (formerly SurveySparrow)
Customer feedback and survey platform with NPS focus
Alchemer is a conversational feedback platform enabling businesses to collect and act on customer feedback across channels. Strong emphasis on Net Promoter Score (NPS), customer sentiment analysis, and actionable insights.
| Pricing from | £99 per month |
| Best for | Customer experience teams and businesses focused on NPS tracking and feedback action |
| Website | www.alchemer.com |
Strengths and trade-offs
- Excellent NPS tracking with automated workflows for feedback response
- User-friendly platform with strong focus on customer experience improvement
- Less suitable for complex research or academic survey requirements
- Smaller ecosystem of integrations compared to larger competitors
Appears in
SAAS
Top 10 Customer Feedback Tools
1Qualtrics95.02Typeform92.73SurveySparrow90.3RANKINGfull ranking →SAASTop 10 Survey and Feedback Tools
1Qualtrics95.02SurveyMonkey92.73Typeform90.3RANKINGfull ranking →Is this your company?
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