Yuma AI
Autonomously resolve up to 89% of ecommerce conversations
Yuma AI provides autonomous agents for ecommerce support, sales and social channels. It resolves customer conversations end to end across the entire journey.
| Best for | Ecommerce brands seeking full automation |
| Website | yuma.ai |
Company facts
| Founded | 2022 |
| Headquarters | Cambridge, US |
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
- Published pricing
- Free trial
- Integrations
What stands out
The AI tool achieves up to 89% ticket automation without human intervention.
“89% automation 63% cost savings 150K+ tickets/month”Yuma AI, own website
The AI tool utilises an outcome-based pricing model that charges only for fully resolved tickets.
“You only pay when Yuma fully resolves a ticket”Yuma AI, own website
Worth knowing
Yuma AI requires a twelve-month commitment on all plans.
“Every plan carries a 12-month commitment and pays only for fully automated resolutions.”Yuma AI, own website
Strengths and trade-offs
- The AI tool achieves up to 89% ticket automation without human intervention.
- The AI tool utilises an outcome-based pricing model that charges only for fully resolved tickets.
Appears in
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Social Intents96.02
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1Fin98.02Social Intents96.03Re:amaze94.0RANKINGfull ranking →AIVERIFIEDBest AI customer messaging platforms
1Fin98.02Chatbase96.03
Revve96.0RANKINGfull ranking →How Yuma AI ranks
#5 in AI contact centre platforms for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.
“AI agents plug into your helpdesk and handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end. They take actions, not just send replies.”Yuma AI, own website
“Built for any eCommerce platform. Connects to your helpdesk.”Yuma AI, own website
#10 in AI customer messaging platforms for ecommerce
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Support AI Support AI Sales AI Sales AI Social AI Social AI Support AI Post-Purchase Resolve, don t just respond.”Yuma AI, own website
“Built for any eCommerce platform. Connects to your helpdesk.”Yuma AI, own website
#7 in AI customer support agents for Shopify stores
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Named a High Performer for AI Customer Support Agents”Yuma AI, own website
“Plug Yuma into your helpdesk (Gorgias, Zendesk, Kustomer, Gladly, Re:amaze) and your Shopify store.”Yuma AI, own website
#8 in Best AI agent assist tools
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Answer every question your customers ask with one AI Agent Pre-purchase, post-purchase and social, run by one AI that follows your process and shows its work.”Yuma AI, own website
#8 in Best AI customer messaging platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Every stage of the customer journey, handled by the right AI agent Autonomously resolve up to 89% of conversations across pre-purchase questions, support tickets, and social DMs.”Yuma AI, own website
Alternatives to Yuma AI
| Fin Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk | #1 in AI contact centre platforms for ecommerce | 98.0 |
| Social Intents AI customer support & live chat for teams | #2 in AI contact centre platforms for ecommerce | 96.0 |
| Wonderchat AI customer service agents for support & sales | #3 in AI contact centre platforms for ecommerce | 94.0 |
 Molin AICut customer support costs and boost sales with AI | #4 in AI contact centre platforms for ecommerce | 92.0 |
 SignalZenAI answers what it can, your team handles what matters | #6 in AI contact centre platforms for ecommerce | 88.0 |
 RobylonAI agents that take real action across multiple channels | #7 in AI contact centre platforms for ecommerce | 86.0 |
Questions about Yuma AI
Who is Yuma AI best for?
Yuma AI is best for ecommerce brands seeking full automation.
Where does Yuma AI rank?
Yuma AI is ranked #5 in AI contact centre platforms for ecommerce (Lister Score 90.0), #7 in Multilingual AI agent assist tools (Lister Score 90.0), #7 in AI customer support agents for Shopify stores (Lister Score 90.0), #8 in Best AI agent assist tools (Lister Score 90.0), #8 in Best AI customer messaging platforms (Lister Score 92.0) and #10 in AI customer messaging platforms for ecommerce (Lister Score 90.0).
What are the best alternatives to Yuma AI?
The closest alternatives on Lister are Fin (#1 in AI contact centre platforms for ecommerce), Social Intents (#2 in AI contact centre platforms for ecommerce) and Wonderchat (#3 in AI contact centre platforms for ecommerce).
Where is Yuma AI based?
Yuma AI is headquartered in Cambridge, US, and was founded in 2022.
Is this your company?
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