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Microsoft Dynamics 365 Sales

Enterprise CRM with Copilot AI and deep Microsoft integration

Microsoft Dynamics 365 Sales is an enterprise CRM offering engagement capabilities alongside deal management and AI-powered insights through Copilot integration. It integrates seamlessly with Microsoft 365, Teams, and Office applications, making it ideal for organisations already invested in the Microsoft ecosystem.

Pricing from£85/month per user
Best forEnterprise organisations with significant Microsoft 365 investment seeking deep Copilot integration
Websitedynamics.microsoft.com/sales

Strengths and trade-offs

  • Seamless integration with Microsoft 365, Teams, and Outlook for unified workflows
  • Strong enterprise governance and compliance capabilities
  • Steeper learning curve and higher implementation complexity compared to modern alternatives
  • Engagement automation features lag behind specialised platforms like Outreach

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