The best-placed alternatives to HubSpot Service Hub on the rankings it is on are Acuity Scheduling, Delighted and Zendesk. Each is compared below on its stated best fit, starting price and Lister Score.
HubSpot Service Hub alternatives, compared| # | ALTERNATIVE | BEST FOR | SCORE | FROM | RANKED |
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| 1 |  Acuity SchedulingScheduling software for service-based businesses | Freelancers, personal trainers, hairdressers, and consultants | 95.0 | $17/month | #1 in Top 10 Booking and Scheduling Software |
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| 2 |  DelightedCustomer feedback made simple | NPS tracking | 95.0 | £17.00 per month | #1 in Top 10 NPS & Sentiment Analysis Tools |
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| 3 |  ZendeskComplete customer service solution | Medium to large enterprises | 95.0 | $55/agent/month | #1 in Top 10 Helpdesk Ticketing Systems |
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| 4 |  CalendlyScheduling efficiency made simple | Sales professionals, recruiters, consultants, and service providers | 92.7 | $10/month | #2 in Top 10 Booking and Scheduling Software |
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| 5 |  FreshdeskDelightful customer service software | Small to medium businesses looking for ease of use | 92.7 | Free | #2 in Top 10 Helpdesk Ticketing Systems |
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| 6 |  Promoter.ioNPS and customer feedback platform built for service excellence | Customer service teams seeking structured feedback loops and accountability | 92.7 | £39 per month | #2 in Top 10 NPS & Sentiment Analysis Tools |
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| 7 |  Help ScoutCustomer service software made for people | Growing businesses valuing a personal touch | 90.3 | $20 per user/month | #3 in Top 10 Helpdesk Ticketing Systems |
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| 8 |  QualtricsThe enterprise data collection standard | Enterprise research and complex data analysis | 90.3 | Custom | #3 in Top 10 NPS & Sentiment Analysis Tools |
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| 9 |  SetmoreThe appointment scheduling platform for beauty and wellness businesses | Hair salons, beauty spas, fitness studios, and healthcare providers | 90.3 | Free | #3 in Top 10 Booking and Scheduling Software |
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| 10 |  Jira Service ManagementHigh-velocity ITSM for dev and IT ops | IT and software development teams | 88.0 | Free | #4 in Top 10 Helpdesk Ticketing Systems |
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How to choose an alternative to HubSpot Service Hub
Start from what you need it for. Where each fits best, as Lister records it:
- Acuity Scheduling: Freelancers, personal trainers, hairdressers, and consultants
- Delighted: NPS tracking
- Zendesk: Medium to large enterprises
- Calendly: Sales professionals, recruiters, consultants, and service providers
- Freshdesk: Small to medium businesses looking for ease of use
- Promoter.io: Customer service teams seeking structured feedback loops and accountability
- Help Scout: Growing businesses valuing a personal touch
- Qualtrics: Enterprise research and complex data analysis
- Setmore: Hair salons, beauty spas, fitness studios, and healthcare providers
- Jira Service Management: IT and software development teams
Free to start, by their stated pricing: Freshdesk, Setmore and Jira Service Management.
Stated starting prices: Acuity Scheduling ($17/month), Delighted (£17.00 per month), Zendesk ($55/agent/month), Calendly ($10/month), Promoter.io (£39 per month) and Help Scout ($20 per user/month).
Custom or quote-based pricing: Qualtrics.
Each Lister Score is the alternative's score on the ranking named in its row, so compare scores within one ranking rather than across rankings. How the score is made.
Each alternative in brief
01
Scheduling software for service-based businesses
#1 in Top 10 Booking and Scheduling Software: Acuity Scheduling is a comprehensive appointment scheduling platform designed for small businesses, freelancers, and service providers. It offers custom booking pages, automated reminders, and integrated payment processing to streamline client management and reduce no-shows.
PROS- Highly affordable with no setup fees or transaction charges
- Customisable booking pages and automated email/SMS reminders
CONS- Limited team collaboration features compared to enterprise solutions
- Basic reporting capabilities
95.0
02
Customer feedback made simple
#1 in Top 10 NPS & Sentiment Analysis Tools: Delighted specialises in lightweight NPS measurement with email, web and SMS survey distribution. It offers real-time dashboards, actionable segmentation and automated follow-ups to convert detractors into promoters.
PROS- Extremely fast setup in under five minutes
- Clean and minimalist design aesthetic
CONS- Not built for deep, multifaceted academic research
- Higher pricing tiers scale steeply
95.0
03
Complete customer service solution
#1 in Top 10 Helpdesk Ticketing Systems: An industry-leading customer service software offering robust ticketing, live chat, and comprehensive automation tools.
PROS- Extensive enterprise reporting features
- Seamless multi-channel ticket management
CONS- Steep learning curve for new administrators
95.0
04
Scheduling efficiency made simple
#2 in Top 10 Booking and Scheduling Software: Calendly eliminates back-and-forth scheduling emails with a platform that syncs to your calendar and lets others book directly. It's widely used across professional services and comes with automations, video conferencing integrations, and analytics.
PROS- Incredibly intuitive with minimal learning curve
- Seamless integration with Zoom, Google Meet, and major calendar platforms
CONS- Limited customisation of booking page appearance
- Team features require higher pricing tiers
92.7
05
Delightful customer service software
#2 in Top 10 Helpdesk Ticketing Systems: An intuitive cloud-based helpdesk solution designed to help businesses deliver fast and efficient customer support.
PROS- Generous free tier for startups
- Very user-friendly and clean interface
CONS- Advanced features require higher-priced plans
92.7
06
NPS and customer feedback platform built for service excellence
#2 in Top 10 NPS & Sentiment Analysis Tools: Promoter.io combines NPS surveys with follow-up workflows, closed-loop feedback management and team collaboration tools. It integrates with popular CRM and support platforms to turn feedback into action.
PROS- Powerful workflow automation connecting NPS responses to team action items
- Excellent native integrations with Zendesk, Salesforce and Intercom
CONS- Interface can feel dense for users seeking simple one-off surveys
- Sentiment analysis capabilities are basic compared to dedicated text analytics tools
92.7
07
Customer service software made for people
#3 in Top 10 Helpdesk Ticketing Systems: A shared inbox and customer communication platform built specifically for growing customer-centric teams.
PROS- Shared inbox feels just like a normal email client
- Great built-in knowledge base builder
CONS- Lacks some of the ultra-complex routing of enterprise rivals
90.3
08
The enterprise data collection standard
#3 in Top 10 NPS & Sentiment Analysis Tools: Qualtrics provides comprehensive customer experience management combining NPS, CSAT and detailed sentiment analysis. Advanced AI-powered insights identify themes and drivers of satisfaction across structured and unstructured feedback.
PROS- Extremely powerful statistical and text analytics
- Highly customizable survey logic and branding
CONS- Steep learning curve for non-technical users
- Pricing is very high for smaller businesses
90.3
09
The appointment scheduling platform for beauty and wellness businesses
#3 in Top 10 Booking and Scheduling Software: Setmore is a dedicated scheduling solution for salons, spas, fitness studios, and medical practices. It features staff management, inventory tracking, marketing automation, and a mobile app for both staff and clients.
PROS- Excellent free tier with comprehensive features including staff scheduling
- Mobile app provides both staff and client functionality
CONS- User interface can feel dated compared to modern competitors
- Free tier includes Setmore branding on public pages
90.3
10
High-velocity ITSM for dev and IT ops
#4 in Top 10 Helpdesk Ticketing Systems: An IT service desk built on Atlassian, designed to connect IT and development teams for rapid incident resolution.
PROS- Powerful ITIL-certified service management features
- Deep integration with software development tools
CONS- Steep learning curve for non-technical users
88.0